Brentwood, NY

My family has been with State Farm for years now, I was put on my dad's policy and recently I’m beyond frustrated. For a year and a half now my monthly payment keeps changing with no clear explanation — sometimes going as high as almost $200 a month. Every time I try to get answers or help, I’m met with vague responses or no real assistance at all. I’ve gone in to speak with someone multiple times about the issue and so has my dad, hoping for clarity or at least consistency in my payments, but nothing ever gets resolved. It feels like they’re just raising my rates whenever they want, and I’m left to deal with it on my own. Last month I was glad they finally lowered it after my dad had to go in an fix it but now I got the bill for this month and they raised it again. I expected better from such a big-name company, but honestly at this point i'm pissed off. If you’re looking for stability and actual customer service, I’d strongly suggest looking elsewhere.

Customers for many years. All issues and situations have been addressed promptly by Miss Rivera. Highly recommended.

I've been working with this local agency of State Farm for almost 8 years and they are so efficient and knowledgeable. At the time I was a new homeowner and I worked with Bryan Perez to obtain home insurance and of course coverage for my vehicle. He was patient with me as I had so much transpiring at once and new to the process, he took his time to explain things to me and answered my questions with great ease. And, to this day (2025) he is very responsive to all my inquiries. Bryan is always a pleasure to work with and is professional, he acts quickly to get answers and always follows up. When Bryan isn't around, I've worked with Addison and Leanette who are also professional and easy to work with. Having a good relationship with your insurance agent is comforting but they also do their best to get the best rates they can for their clients which is greatly appreciated. This agency, Jennifer Rivera - State Farm Insurance Agents are bright and very helpful so I highly recommend them.